You can store your coat, (hand)bags, small backpacks (up to 45×25×25 cm), and umbrella in the lockers at the museum’s cloakroom (self-service). The lockers can be locked electronically using a numeric code of your choice.
Luggage
Our cloakroom is unfortunately unable to accommodate large rucksacks and bags, (wheeled) suitcases, trolleys and other luggage or large items such as folding bikes.
If you have items with you larger than 45×25×25 cm, wheeled suitcases or trolleys (any size) you may be refused entrance to the museum. Lithium ion batteries with a capacity greater than 100Wh, such as e-bike batteries, are also not permitted at the museum.
Please leave your baggage at your hotel or keep it in storage at one of the many luggage service points around the Museum square.
Please note, your bags may be screened at the entrance.
For more information, read the terms and conditions for visitors (pdf, 110 KB)
Prams, buggies, walking frames and wheelchairs
Prams and buggies are permitted in the museum, as are walking frames, wheelchairs and other mobility aids for disabled visitors.
Lost something in the museum? We register found items on the website of iLost, a platform developed specifically to regain your lost items.
Photography (without a flash, lamps, tripod or selfie stick) is allowed in the museum. When taking pictures, please consider (the privacy of) other visitors and do not endanger the art.
The photos may only be used for personal, non-commercial purposes.
Please note that images of works in the artworksare available to share and download from our online collection.
We would appreciate it if you share your photographs with us on Facebook, Instagram or X (Twitter), using the hashtag #vangoghmuseum or tagging @vangoghmuseum.
Filming or making videos in the museum is not allowed, except for (professional) parties who have explicit permission from the Van Gogh Museum.
Journalists, photographers, or content creators
If you are a journalist, photographer, or content creator interested in filming, making videos or taking photographs at the museum, or if you would like to film or take photographs for professional and commercial purposes, please contact our Press Office to request a press visit.
Please consider other visitors and limit the use of your mobile telephone wherever possible.
For refreshments during your visit, please visit the café in the atrium or the restaurant on the first floor.
Food and drinks are not permitted in the museum or in the exhibition galleries.
Smoking is not permitted anywhere in the Van Gogh Museum.
Pets are not permitted in the museum. Guide dogs fitted with a suitable harness are welcome in the museum.
Camera supervision (CCTV) is in operation throughout the museum.
Free Wi-Fi is available in the museum.
The following regulations also apply in the museum:
- It is not permitted to touch artworks or exhibits.
- It not permitted to run or scream in the museum.
The general terms and conditions for visitors apply to all visits to the Van Gogh Museum.
The Van Gogh Museum is committed to creating a safe and welcoming environment for all of our visitors. Should you fail to comply with our regulations, a member of the security team may ask you to leave.