Privacy
Everyone is welcome at the Van Gogh Museum, to be inspired by Vincent van Gogh and his contemporaries. In some cases, we require information about you linked to your upcoming visit. For example, if you order a ticket online, book a guided tour or order an item in our webstore.
It goes without saying that we handle your personal data with the greatest possible care. After all, this concerns your privacy. Read our privacy policy for more information.
General terms and conditions for museum visitors
These conditions describe admission to the museum, the code of conduct for visitors and complaints procedure. In order to offer visitors a varied and accessible range of guided tours, terms and conditions have been drafted for Guest Tour Guides operating in the Van Gogh Museum.
General purchase conditions
The general purchase conditions are applicable to all requests for quotations, legal acts, contracts and/or agreements relating to the procurement of items, services and contracting work in respect of which the Van Gogh Museum acts in the framework of its business operations.
General conditions for online activities
These terms and conditions describe, among other things, access to online activities, changing or canceling an event ticket and the rules of conduct for participants (including making recordings of the online activity and ensuring privacy).
General terms and conditions for online activities PDF, 664.4 kB
Terms and conditions website
Coordinated Vulnerability Disclosure (CVD)
Have you managed to discover a vulnerability in one of the systems of the Van Gogh Museum? If so, please inform us. Submitting this type of report is known as Coordinated Vulnerability Disclosure (CVD).
Code of Ethics
The Van Gogh Museum is committed to the principles of corporate social responsibility. This Code of Ethics serves as the basis for the Van Gogh Museum when accepting donations and entering into relationships with external parties.
Code of Ethics PDF, 618.3 kB
Contact
Please contact the van Gogh Museum if you have any any questions or feedback concerning your museum visit or tickets you purchased.
E-mail: info@vangoghmuseum.nl
Telephone: +31 20 570 52 00
Webstore
If you have any questions regarding an online shop purchase, please contact the webstore's customer service via telephone +31 (0) 888 800 853, email customerservice@vangoghmuseumshop.com or fill out the contact form.
If you're unable to settle an online purchase dispute directly with the Van Gogh Museum, please contact the European Online Dispute Resolution Platform (ODR).
Legal
Van Gogh Museum Foundation
Museumplein 6
P.O. Box 75366
1070 AJ Amsterdam
Chamber of Commerce registration number: 41213987
VAT: NL803117851B01