Do you have a question about ordering an online ticket or would you like to know whether you can use a particular discount card? Read on.
You can find the answers to frequently asked questions like this below. If you cannot find the answer to your particular question, please get in touch by completing the form at the bottom of the page.
Buy and change your tickets
Do I still have to reserve online if I have a 'Museumkaart'?
Yes, Museumkaart-holders still need to reserve their free tickets online. You book your online ticket for a particular time slot, so there are absolutely no queues to buy a ticket on the day of your visit. You may have a short wait at the glass Entrance Hall before entering the museum, as there will be other visitors starting their visit at the same time. However, this line usually clears relatively quickly.
I want to buy a ticket for the exhibition Van Gogh & Japan, but I can’t see that option anywhere.
With an online ticket you can visit both the permanent collection and the exhibition. There is no extra charge.
Why can’t I buy a separate ticket for the exhibition?
A valid entrance ticket lets you visit the entire museum, because we want to give all visitors the opportunity to also view the masterpieces in our permanent collection.
Why can I only book tickets online?
Interest in the museum in general and in the exhibition Van Gogh & Japan in particular exceeds the available capacity of the building. It is therefore important to spread visitors throughout the whole day so that as many people as possible get to enjoy the art in a pleasant way. We achieve this by using entrance tickets with a fixed starting time. This has the advantage that there is little or no waiting at the entrance and that everyone has sufficient space to enjoy the art in peace.
I have a ticket with a starting time but I’m arriving earlier/later: is that allowed?
Anyone who arrives at the indicated starting time is guaranteed entry. Each starting time is subject to a half-hour margin. If you come at any other time, we cannot guarantee when and if you will be admitted.
Can I change my online ticket(s)?
Up to 48 hours before the date and time of your planned visit, we will be pleased to help you find an alternative time to visit. We will only be able to offer you a new ticket if a different date and time slot is available. NB: please don’t try to rebook for another date yourself, as this may stop other people from being able to visit the museum. Please contact us using the form at the bottom of the page.
I would like to cancel my ticket, what should I do?
Tickets purchased online cannot be refunded. Up to 48 hours before the date and time of your planned visit, we will be pleased to help you find an alternative time to visit. We will only be able to offer you a new ticket if a different date and time slot is available. Please contact us using the form at the bottom of the page.
I have an online ticket and am visiting with someone else, can he/she enter at the same time?
Admission to the museum is only possible with a valid ticket. Check online whether tickets are still available at your chosen time.
No more tickets are available online for my preferred time slot, can I still visit the museum?
Sadly no. Tickets are only available online. Please try another date or time.
Can I book by phone?
Unfortunately, it is not possible to book tickets by telephone. You can reserve tickets easily and quickly on our website.
The same name appears on each ticket: is that a problem?
No, that’s not a problem. The ticket shows the name of the person who placed the order and paid for it. There is a unique bar code on each individual ticket that is scanned on entry.
Do I have to print the ticket?
You can print out your online ticket, but you don’t have to: you can also present your ticket on a mobile device for checking at the museum entrance. If you booked using a discount card, such as a Museumkaart, you must also be able to present it along with your ticket on entry.
Problems with online ticket bookings
I did not receive my ticket, but the money has been debited from my account.
There can be several reasons for this:
- The e-mail with your tickets might have been moved to your spam or junk mail folder. If you use Gmail, messages like this are often placed in a special folder for advertisements or spam.
- There might be a typing error in e.g. the e-mail address. Please contact us using the form at the bottom of the page. We will then correct the mistake and resend the tickets.
- There may be a delay due to server problems. Check your e-mail again later.
I am unable to complete my online booking.
There may be several reasons preventing you from ordering your ticket online. Check your internet connection and refresh the web page. You can also try again using another browser. Sometimes it can help to restart your computer.
I can’t get past the payment page: I’m constantly returned to the same place.
There can be several reasons for this:
- You can only go to the next page in the ordering process if all the details have been filled in correctly. When paying by credit card, make sure that there are no spelling mistakes in the card-holder’s details. Don’t forget to enter your CVC code if you are paying with a credit card. If you’re paying via your bank, the bank details must be correct.
- NB: avoid double payments! Check whether the payment hasn’t actually gone through before trying to pay again.
- Sometimes it helps to use a different browser.
- Is your account balance too low or has your credit card company rejected the payment? Try again, possibly using a different card.
I’m having problems downloading my ticket(s) from the order page.
Following payment, you will receive an e-mail with the tickets as attached PDF files.
I don’t have access to a computer or the internet: what can I do?
We cannot buy tickets for you. However, we can help you looking at other possibilities. Please get in touch by completing the form at the bottom of the page.
Can I use an I amsterdam City Card to book a free online ticket?
Yes, City Card-holders also need to book tickets online. This is subject to availability, however, so book quickly. NB: you can only order a ticket online if you are able to enter the number of the City Card on our website. You also need to present your City Card with your ticket when you arrive at the museum.
Can I use a Holland Pass or other discount voucher to book an online ticket at a discount?
No, you cannot book online with a Holland Pass or similar voucher. You can, however, exchange the voucher at the Tours&Tickets office for a discounted entrance ticket for the Van Gogh Museum.
Can I use my Dutch Stadspas to book an online ticket at a discount?
If you have a Stadspas, you do not need to book online. You should go to the museum ticket office, where your pass will be scanned, and you will receive an entrance ticket.
I forgot my discount card: can you check at the museum entrance whether I’m a card-holder?
Unfortunately, if you booked a ticket with a discount and you are unable to present the relevant discount card at the museum entrance, we will have to refuse you admission. The Van Gogh Museum does not have access to the databases of organizations that issue discount cards, so we cannot check whether or not someone is a card-holder.
Is it possible to get a student discount?
No, the Van Gogh Museum does not offer discounts for students. If you hold a CJP pass, however, you can visit the museum at a 50% discount.
Are you planning on visiting one of our special Friday evening events? Student tickets for Vincent on Friday cost € 10 rather than the usual € 18 and are only available online via the Dutch version of our website. Don’t forget to bring your student card or CJP pass with you when you visit the museum, as you will be asked to present it at the entrance.
Is my European Youth Card valid? I can’t find it among the discount options. If you have an EYCA, can I buy an online ticket using the CJP option instead?
No, only a Dutch CJP pass entitles you to visit the museum at a 50% discount.
Is there a discount for senior citizens, groups or teachers?
No, the Van Gogh Museum does not offer discounts for senior citizens, groups or teachers. However, special rates are available for groups of 15 or more visitors. Each group is required to inform us of their visit in advance. You can do this by making a reservation for a group visit. This is free of charge.
Can I book online using an ICOM card, Rembrandt Card or Vincent’s Friends Card?
If you have an ICOM, Rembrandt or Vincent’s Friends Card, you do not need to book online. Just show your card at the entrance and you will receive free, fast-lane admission to the Van Gogh Museum.
Can I store my luggage with you?
No, it is not possible to store luggage in our cloakroom. You can find all our house rules on the website.
In which languages is the multimedia guide available and how much does it cost?
The multimedia guide is available in 11 languages. It costs € 5 for adults and € 3 for visitors aged 13–17. Children aged 6–12 years old can join in with adults for free.To guarantee availability, book your multimedia guide at the same time as booking your ticket.
When is the museum open?
The Van Gogh Museum is open daily all year round.
I’m disabled: can I purchase a ticket online? Does my companion also needed ticket?
Disabled visitors are required to buy a tickets online. Visitors who require assistance when visiting the museum may bring a companion with them for free. The companion’s ticket includes a multimedia guide. Tickets for companions are not available online. Instead, they are issued at the museum ticket office on the day of your visit. Please report to one of our museum hosts when you arrive at the museum, they will be pleased to offer you further assistance.
I’m a journalist: can I get in with my press card?
Free entry for the press is only possible following registration and approval from the Press Office.
If you are unable to find the answer to your question or would like to get in touch for another reason, please complete the below form. Our team will respond as soon as possible.
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